Thank you for visiting and shopping at Cactus Jack BBQ!
All of our orders are shipped via USPS First Class or Priority Mail. You will receive an email update with your tracking number once your order has shipped!
Delivery Times
All orders are processed within 1 business day. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date.
Shipping costs are dependent on your location and order weight. We do our best to keep the fees to a minimum.
Shipment method
Estimated delivery time
Shipping Estimates
First Class Flat Rate Package*
1-5+ business days
$4.40 – $4.95
Priority Mail*
1-3+ business days
$7.45 – $19.20
*Service is subject to shipping delays. Delivery times are estimates and not guaranteed. Cactus Jack is not liable for any delays that may occur once your order has been shipped.
Tracking Your Order
Once your order has shipped, you will receive a tracking email. Please allow USPS up to 48 hours to reflect updates on their tracking page.
Damages and Missing Orders
If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process.
If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery. Only Priority Mail qualifies.
Insurance Coverage Priority Mail
All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 120 calendar days from the date of the shipment. For damaged shipments, you must notify us within 15 calendar days of delivery.
Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.
Returns and Exchanges
Read our policy Refund and Returns
Contact Us
If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within a few hours.
Email: orders@cactusjackbbq.com
